Service
Stott + Hoare employs qualified technical specialists and contractors trained and accredited by IBM, HP, VMware, Microsoft, Cisco, APC and other leading vendors to provide installation and support services. Products supplied to customers are configured and tested before delivery, integrated into their networks, supported via our Service Desk and serviced by our warranty and maintenance engineers.
Stott + Hoare is L7 Solutions largest shareholder and Future Logic's infrastructure partner. Our relationships with these and other prominent local IT services organisations provide our customers with access to some of the very best technical professionals in our industry.
With a combined workforce of more than 150 technicians and engineers, Stott + Hoare and its partners can tackle the most complex and challenging problems and provide the best technical solutions in partnership with the technology leaders.
Rick Appleton – Operations Manager
(ITIL Foundations Certified, Certificate of Internal Q.A. Auditing,)
Rick has 13 years experience in the corporate and education sectors, hardware manufacturing and production. He contributes to the team with his management skills, project management skills, team leading and rollout expertise and previous 7 x 24 Intel Server support experience.
In 2007 Rick accepted the role of Operations Manager as well as retaining his position of Technical Services Manager, and heads the Management team responsible for improving Stott + Hoare’s business processes.
Sebastian Loader - Service Desk Operator
(BComm)
Seb is our dedicated Service Desk Operator, handling incoming Service Requests both internally and externally. Seb also manages our reporting services on and Service Requests, monitors SLA's and ensures that any issue are raised before they affect our customers. He has recently completed his Bachelor of Commerce Degree at the University of Notre Dame. Previously working in Administration and Inventory within Stott + Hoare, Seb has vast experience in the our business and a clear understanding of our customer's needs.
David Wilson - Senior Customer Service Engineer
(IBM PSS, IBM PSE, Dip Electrn & Comm Eng, MCSE, Novell CNE, Citrix CCA)
David Wilson has been with Stott + Hoare for 25 years, and is our most accomplished engineer and mentor to new recruits. His advanced IBM and Microsoft certifications and significant hands-on experience complement his natural desire to provide excellent service. David is well respected by customers and staff. He sets a very high standard of quality and service for others to follow.
Jayden Perez - IT Hardware Technician
(Dip IT, Cert IV IT, MCP)
IT Hardware Engineer Jayden Perez is a qualified Microsoft Certified Professional. Jayden is often assigned difficult network printing problems to resolve that require both hardware and software expertise. He is very highly regarded by all customers he has helped.
Cameron Sprlyan- IT Hardware Technician
(Dip IT, Cert IV IT)
IT Hardware Engineer Cameron Sprlyan is recently qualified wih Diploma in I.T. from TAFE. Cameron has been with Stott + Hoare as a junior techncian for over 15 months and has proven himself to be a dedicated employee with a keen sense of customer service. He is very highly regarded by his peers.
