Home > Manage and control IT services in the age of complexity

In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. They may even be delivered by a third-party vendor rather than the IT organisation responsible for the health of the overall service. This only exacerbates the operational challenges that IT faces today. To serve the business more effectively, IT needs a new approach to managing operations. Call it the new business service management (BSM) – where the emphasis is on the management of business services in a unified manner regardless of where those services originate.

Service health in the age of mobility, virtualization, and cloud computing

As the pace of business accelerates, companies everywhere are demanding more from IT – such as faster service delivery with lower risk and higher quality of service. To meet these expectations, IT must evolve.
Much of this evolution involves embracing technologies such as mobility, virtualization and cloud computing. Instead of building everything in house, IT today finds itself in the business of procuring technologies from a host of providers, integrating them within the existing infrastructure, delivering the end-to-end service to a various constituents, and managing it all in a way that ensures the highest possible service levels. While this dynamic new world helps increase business agility, it also increases IT complexity and rate of change, making the smart management of IT operations more important than ever.
Some organisations move parts of their infrastructure to the cloud to simplify their environment or reduce costs, but the fundamental principles of management remains: Monitor the entire IT hybrid environment from applications through infrastructure. Consolidate and correlate events to find, identify, and correct problems. And apply intelligence to visualize, forecast, and plan resource consumption while meeting service level agreements.

Source: HP

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