Service team

Stott + Hoare employs qualified technical specialists and contractors trained and accredited by IBM, HP, VMware, Microsoft, Cisco, APC and other leading vendors to provide installation and support services.  Products supplied to customers are configured and tested before delivery, integrated into their networks, supported via our Service Desk and serviced by our warranty and maintenance engineers.

Stott + Hoare is Future Logic's infrastructure partner.  Our relationship with this and other prominent local IT services organisations provides our customers with access to some of the very best technical professionals in our industry.

With a combined workforce of more than 150 technicians and engineers, Stott + Hoare and its partners can tackle the most complex and challenging problems and provide the best technical solutions in partnership with the technology leaders.

Rick Appleton – Service Manager

ITIL Foundations Certified, Certificate of Internal Q.A. Auditing

Rick has 13 years experience in the corporate and education sectors, hardware manufacturing and production. He contributes to the team with his management skills, project management skills, team leading and rollout expertise and previous 7 x 24 Intel Server support experience.

In 2007 Rick accepted the role of Operations Manager as well as retaining his position of Technical Services Manager, and heads the Management team responsible for improving Stott + Hoare’s business processes.

David Wilson - Senior Customer Service Engineer

IBM PSS, IBM PSE, Dip Electrn & Comm Eng, MCSE, Novell CNE, Citrix CCA

David Wilson has been with Stott + Hoare for 25 years, and is our most accomplished engineer and mentor to new recruits. His advanced IBM and Microsoft certifications and significant hands-on experience complement his natural desire to provide excellent service. David is well respected by customers and staff. He sets a very high standard of quality and service for others to follow.

Jayden Perez - Service Engineer

Dip IT, Cert IV IT, MCP

IT Hardware Engineer Jayden Perez is a qualified Microsoft Certified Professional. Jayden is often assigned difficult network printing problems to resolve that require both hardware and software expertise. He is very highly regarded by all customers he has helped.

Steven Reid - Service Team Leader

Cert IV in Information Technology

Steven has over six year’s experience in the IT industry, primarily in the mining sector. He has worked on several high profile projects and has a high level understanding of client-driven customer service.

As a Team Leader, Steven is deployed on projects and provides leadership, guidance and mentoring to Desktop Support Teams to ensure both client expectations and Stott + Hoare standards are met.

Steven prides himself on developing friendly and professional support teams with a strong focus on service and safety.

Jonathon Kimberley - Customer Service Technician

Microsoft Certified Desktop Support Technician
Microsoft Certified Technology Specialist (MCTS)
MCTS: Windows Server 2008 Network Infrastructure, Configuration

Jonathon’s experience in the IT industry includes providing both level 1 and level 2 support to end users. He also has exposure and experience in server support and has been involved in a range of system rollouts including server upgrades, client machine OS upgrades and application rollouts.

Jonathon’s main goal is to provide the best technical support to end users, ensuring they are able to perform their day-to-day duties. Whether he is providing face-to-face desktop support or resolving system issues to ensure a stable network, he always provides professional customer service and support.

Jamie Parker - Service Technician

AICT Level VI in IT Support, AICT A+ Certification

Jamie joined Stott + Hoare from the Australian Institute of Commerce + Technology (AICT) where he recently completed his certificates in IT support.  Stott + Hoare is his first placement, and will enable him to develop his passion for technology as a service technician.

Jamie currently provides support to our Service Team and assists with customer warranty claims and repairs. His role is very hands on with a major focus on making sure our Education service agreement repairs and orders are on time.

On completion of his Service Team training, Jamie will become an integral member of the team and provide our customers with the highest quality service.

Daniel Rossiter - Service Technician

Level 4 Networking (TAFE)
Dell Certified Systems Expert

Daniel studied networking at TAFE and then worked as an on-site technician putting his studies into practice. Daniel then moved to a small networking company performing a range of different services from level 1 and 2 phone support to participating in server rollouts.

Daniel’s current role as Desktop Support Technician involves providing staff with face-to-face support, deploying IT equipment to new users and troubleshooting and resolving network issues.